Good customer service centers around carefully listening and attending to your customers needs and desires if you are not constantly on the lookout for opportunities to improve your customer service then your relationships will stagnate. The phone call is an integral part of the customer service process a strong ability to communicate with customers over the phone can make all the difference in winning a customer for life while a not so good rapport can do irreparable damage to your business. In fact if your organization tests job applicants for customer service aptitude youd be hard pressed to look for a more critical skill than empathy thats because even when you cant tell the customer exactly what they want to hear a dose of care concern and understanding will go a long way. Types of customer service training programs training programs come in different flavors customer service training manuals courses tests e books or workshops this email training covers the customer service training course part itll help you hone skills related to communication sales analytical thinking and tech. The activities in this ebook can be great training materials to improve customer service or morale in your team each activity focuses on a particular area of learning and comes with suggested debriefs
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